Responsible Gaming at bajy — Play Safe, Stay in Control

1. Our Approach to Responsible Gaming

At bajy, we believe that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. The vast majority of players on bajy manage their gaming activity responsibly and within their means. However, bajy recognises that for a small number of players, gambling can become problematic, and we take that responsibility seriously.

bajy has built a full suite of responsible gaming tools that are available to every registered player, free of charge, directly from your account settings. These tools are designed to give you meaningful control over your gaming activity — whether you need a short break, want to set a spending cap, or need to step away from the platform entirely for an extended period.

2. Responsible Gaming Tools Available on bajy

The following tools are available to all bajy account holders. Access them at any time from your account settings after logging in.

3. How to Access Your Responsible Gaming Tools

All responsible gaming tools are self-service and accessible directly from your bajy account. Follow these steps:

1. 1Log in to your bajy account using your registered mobile number and password.
2. 2Open Account Settings by tapping your profile icon in the top menu and selecting "Settings" from the dropdown.
3. 3Select "Responsible Gaming" from the settings menu to see all available tools: deposit limits, loss limits, session reminders, time-out and self-exclusion.
4. 4Apply your chosen tool and confirm your selection. Deposit limit reductions and self-exclusion take effect immediately. Limit increases take 7 days to process, giving you time to reconsider.

4. Recognising the Signs of Problem Gambling

Problem gambling can affect anyone. It does not always look the way people expect — it often develops gradually and quietly. The following are common warning signs that gambling may be becoming a problem:

• ⚠Spending more money on gambling than you originally planned or can comfortably afford, leading to financial pressure in daily life.
• ⚠Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
• ⚠Gambling for longer periods than intended, losing track of time while playing, or feeling unable to stop even when you want to.
• ⚠Borrowing money, selling personal belongings, or neglecting essential expenses such as rent, food or utilities in order to fund gambling.
• ⚠Concealing gambling activity from family members or close friends, or feeling the need to lie about how much time or money you spend on gambling.
• ⚠Feeling anxious, irritable or depressed when unable to gamble, or using gambling as a way to escape from stress, personal problems or difficult emotions.

5. Self-Exclusion — A Closer Look

Self-exclusion is bajy's most powerful responsible gaming tool. When you activate self-exclusion, your bajy account is fully and immediately blocked. You will not be able to log in, place bets, deposit funds or access any games on the Platform for the duration of your chosen exclusion period.

Self-exclusion options on bajy are: 6 months, 1 year, 2 years, or permanent exclusion. A self-exclusion cannot be reversed or cancelled before the end of the chosen period — this is intentional and is designed to protect you. Any real-money balance remaining in your account at the time of self-exclusion will be held securely and returned to your registered payment method upon expiry of the exclusion period (or immediately upon request for permanent exclusions, following identity verification).

6. Protecting Others — Underage Gambling Prevention

bajy operates strictly as an adults-only platform. To register and play on bajy, you must be aged 21 or above. bajy requires age and identity verification from all account holders and applies automated checks to identify accounts where the account holder's age cannot be confirmed. Any account found to belong to a person under 21 will be immediately and permanently closed.

If you share a device with younger family members, we strongly recommend enabling device-level parental controls on your phone or tablet to prevent access to bajy and similar platforms. If you are aware of a minor attempting to access bajy, please notify our support team at [email protected] so we can take appropriate action immediately.

7. bajy's Responsible Gaming Commitments

bajy's approach to responsible gaming goes beyond simply offering tools. We are committed to a set of platform-wide standards that shape how bajy operates every day:

• ✓bajy will never send unsolicited promotional messages to any player who has activated a time-out or self-exclusion on their account.
• ✓bajy will not offer bonuses or promotional incentives to players who have active deposit limits, loss limits or self-exclusion periods in place.
• ✓bajy trains its customer support staff to identify potential signs of problem gambling in player interactions and to respond with empathy and appropriate signposting to responsible gaming tools.
• ✓bajy monitors gaming patterns across the platform to proactively identify players who may be exhibiting at-risk behaviour, and may reach out to those players directly to offer support.
• ✓bajy does not target marketing at players who have previously self-excluded or who have used the platform's time-out feature within the last 12 months.

8. Get Help — Contact bajy Support

If you are concerned about your own gambling or the gambling behaviour of someone you know, bajy's support team is here to help. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all responsible gaming enquiries within two hours. You do not need to be in crisis to reach out — even if you just want to talk through your options, we are here.

bajy's email address is the primary and preferred contact channel for all responsible gaming support requests from Bangladesh players. Email is treated as confidential. bajy does not share the content of responsible gaming support emails with third parties except where required by law.