bajy Frequently Asked Questions

Creating a bajy account takes under two minutes. Visit bajy.org, tap the registration button, enter your mobile number, choose a secure password, and confirm you are 21 or older. Once submitted, your account is active and you can make your first deposit immediately. You will need to complete KYC verification before your first withdrawal can be processed.

bajy accepts three forms of government-issued photo ID: National ID card (NID), passport, or driving licence. Upload clear photos of both sides of your chosen document. You may also be asked for a selfie holding the document and proof of address. Most KYC reviews are completed within 24 hours of submission, and bajy will notify you by email once approved.

If you cannot log in, first try the Forgot Password option on the bajy login page — enter your registered mobile number and follow the OTP reset steps. If the issue persists, check that you are not using a VPN that might trigger a geo-block, clear your browser cache, and try again. For ongoing access issues, contact [email protected] with your registered mobile number and a description of the error.

No — bajy strictly allows one account per person. Duplicate accounts are identified through device and payment method checks, and any duplicates found are closed with balances forfeited. If you accidentally registered twice, contact bajy support immediately before placing any bets; the team will consolidate your accounts where possible to avoid penalising genuine mistakes.

To close your bajy account permanently, send a closure request to [email protected] from your registered email address. Confirm your identity and state that you wish to close the account. Any remaining balance will be returned to your registered payment method within two business days. If you are closing your account because gambling has become a problem, bajy's Responsible Gaming team can also arrange immediate self-exclusion instead.

bajy supports bKash, Nagad, Rocket, Upay, Visa, and Mastercard for deposits. For most Bangladesh players, bKash and Nagad are the fastest options, with funds credited almost instantly. Bank transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also available for larger deposits. All transactions are processed in Bangladeshi Taka (BDT).

bKash deposits on bajy credit to your account balance within seconds under normal conditions. In rare cases during peak hours, processing may extend to five minutes. If your bKash deposit has not appeared after ten minutes, note down your bKash transaction ID and contact bajy support — the team can trace and manually credit the transaction within the hour.

The minimum deposit on bajy is ৳200 via bKash, Nagad, and Rocket. For card payments via Visa or Mastercard, the minimum rises to ৳500. bajy does not set a maximum deposit cap, though individual payment providers impose their own per-transaction limits. Always deposit only what you are comfortable spending — bajy encourages responsible bankroll management.

The minimum withdrawal on bajy is ৳500 via bKash, Nagad, and Rocket. Withdrawals are returned to the same payment method used for the original deposit. Your bajy account must be fully KYC-verified before a withdrawal can be initiated. bajy charges no withdrawal fees on its end, though your mobile banking provider may deduct a small service charge.

For fully verified accounts, bajy processes bKash, Nagad, and Rocket withdrawals within one to four hours. Bank transfer withdrawals typically arrive in one to two business days. First-time withdrawal requests or unusually large amounts may undergo a brief additional security check. bajy sends a confirmation notification as soon as the withdrawal is dispatched from their end.

bajy covers cricket extensively — including BPL, IPL, T20 World Cup, Test matches, ODIs, and Bangladesh Tigers home and away fixtures. Football, kabaddi, and hockey are also available. Cricket is by far the most popular market among Bangladesh players, with pre-match and live in-play odds updated ball by ball throughout BPL season.

Live betting on bajy lets you wager on a cricket match as it unfolds, with odds refreshing ball by ball based on the current match situation. Markets include next-ball outcome, over totals, wicket bets, partnership runs, and match winner. Simply open any live match in the bajy sports section, choose your market, enter your stake in BDT, and confirm the bet before the odds change.

Yes. All slot games on bajy use certified Random Number Generator (RNG) technology provided by licensed studios including Pragmatic Play and NetEnt. RNG certification guarantees that every spin outcome is statistically independent and unpredictable. The Return-to-Player (RTP) percentage for each slot is displayed in its game information panel so you can make informed decisions before playing.

Yes — bajy is fully browser-based and requires no app download. The entire platform, including account management, deposits, withdrawals, sports betting, slots, and live casino, runs in your Android or iOS mobile browser. Simply navigate to bajy.org on your phone and log in. The mobile layout is optimised for screens from 320px wide upwards, so it works on virtually every smartphone used in Bangladesh.

bajy's live casino is powered by Evolution Gaming and Ezugi, streaming real dealers in high definition around the clock. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, Crazy Time, and Mega Ball. Tables run 24 hours a day, making it straightforward to find a live seat from Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh.

bajy offers a first-deposit welcome bonus to newly registered players aged 21 and above. The bonus match percentage, maximum BDT amount, and applicable wagering requirement are published on the Promotions page and updated periodically. Players must opt in at the time of registration or before making the qualifying deposit to be eligible. Bonus funds are credited automatically once the qualifying deposit clears.

A wagering requirement is the total amount you must bet before bonus-derived funds become withdrawable as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before withdrawing. bajy states the exact wagering multiplier and eligible game types in the terms attached to each specific promotion — always read those before claiming.

Free spins issued through bajy promotions typically carry a wagering requirement on any winnings, unless the specific offer explicitly states otherwise. The applicable multiplier and list of eligible slots are included in each promotion's terms and conditions. Winnings generated on ineligible games will not count toward the rollover total, so check the eligible game list before using your free spins.

bajy reload bonuses are offered to existing players on selected deposit days or during promotional events. To claim one, check the active offers in your account Promotions tab, ensure the reload offer is live, opt in if required, then make the qualifying deposit amount. The bonus is credited once the deposit clears. Reload amounts, minimum deposit thresholds, and wagering requirements vary by promotion.

bajy operates as a licensed offshore gaming platform with SSL encryption protecting all account data and financial transactions. Player funds are held separately from operational capital, meaning your balance is protected regardless of platform activity. All games use certified RNG or live-dealer technology from licensed providers. bajy does not fabricate regulatory claims — it is a transparent offshore platform serving adult players in Bangladesh.

bajy is an offshore online gaming platform accessible to adults aged 21 and above in Bangladesh. bajy does not make specific representations about its status under Bangladeshi domestic law. Each player is solely responsible for understanding and complying with the laws applicable in their own jurisdiction. bajy recommends that all players review their local regulations before creating an account.

The minimum age to register and play on bajy is 21 years. This applies to all players regardless of location. bajy verifies player age as part of KYC, and any account discovered to belong to a person under 21 is permanently closed with any balance forfeited. bajy has zero tolerance for underage gambling and encourages parents to use device-level parental controls to prevent minors accessing the site.

To self-exclude on bajy, go to Account Settings, select the Responsible Gaming section, and choose Self-Exclusion. Options include six months, one year, two years, or permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed until the chosen period expires. Alternatively, email [email protected] directly — the Responsible Gaming team will activate the exclusion within one hour of your request.

bajy customer support is available by email at [email protected]. The team operates during Bangladesh Standard Time (BST, UTC+6) business hours and targets a two-hour response time for general enquiries. Responsible Gaming and account security requests are prioritised and typically receive a reply within one hour. There is no telephone support line — all queries are handled via email to ensure a written record of every interaction.